Hi, how can we help?

1. Open Novo app
2. Go to Novo Financial and click Activate
3. Enter your card number and CVV
4. You are all set

1. Quickly block it via the Novo app under ‘Novo Financial’ > ‘Suspend.’ Have your SAN (on the back of your card) or card number ready.
2. In the app, you can also request a reissue after suspension to keep your funds secure.
3. A customer support agent will confirm the block within 24 hours.

For general inquiries, visit our Novo Financial app or the www.novofinancial.ca website FAQ section.

Otherwise, email us at cs@novofinancial.ca

• +1 (905) 415-0889
• Customer Support Hours:
  • Monday to Friday
  • 09:00 – 17:00 UTC -05:00
  • (Network rates may apply.)

You can log in to the Novo app to quickly check your balance and view your transaction history.

Use your enclosed prepaid Mastercard to shop smarter. Make purchases in-store or online wherever Mastercard is accepted.

You can also withdraw cash from ATMs that accept Mastercard cards.