Hi, how can we help?

NovoCard activation instruction
  1. Open Novo app
  2. Go to NovoCard and click Activate
  3. Enter your card number and CVV
  4. You are all set
Need help? Contact us

For general inquiries, visit the www.novofinancial.ca website FAQ section.

Otherwise, email us at help@novofinancial.ca

Report or suspend a lost or stolen card
  1. Quickly block it via the Novo app under ‘NovoCard’ > ‘Suspend.’ The card will instantly be suspended.
  2. While you suspend your card, you can also request to reissue a new card to keep your funds secure.
Manage your NovoCard usage online, 24/7

You can log in to the Novo app to quickly check your balance and view your transaction history.

Need to talk to a real person?
  • Chat with us in the Novo app by going to Settings > Help.
  • Customer Support Hours:
    • Monday to Friday
    • 09:00 – 17:00 UTC -05:00
    • (Network rates may apply.)
NovoCard Usage

NovoCard is a Prepaid Mastercard. You can use it to shop smarter or make purchases in-store or online wherever Mastercard is accepted.

You can also withdraw cash from ATMs that accept Mastercard cards.

Still need help？

Email us at help@novofinancial.ca.

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